3rd October 2008

Regulation & TCF - a different take

We have seen some master classes from John Cleese over the years in regard to treating customers fairly and have all suffered frustrations with the relationship between small IFAs, the FSA and FOS.

How we interact when faced with challenging or demanding clients can sometimes bring out the worst in us all and over the years, experience can help in diffusing a crisis or avoiding confrontation.

Well, for those who need that top up lesson, in this case a masterclass (not for the fainthearted) in regard to dealing with the press click here.